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Coronavirus (Covid 19) Update

Read latest updates on our response to the novel coronavirus (COVID-19) situation.

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Council response to corona virus

Council response to corona virus

News Article Date: 
Friday, 22 May 2020

To help contain the spread of COVID-19, Warrnambool City Council is encouraging all residents to follow advice from the Department of Health and Human Services (DHHS).

The Victorian Government has announced some easing of restrictions that will come into effect on May 12 at midnight.

The details on this gradual easing of restriction is available here.

The latest advice is available at the DHHS website:  www.dhhs.vic.gov.au/coronavirus

Council has introduced a number of measures to support residents, businesses and community groups.

These measures are described in the Stage 1 Response to Covid-19 document downloadable at the right of screen.

The Civic Centre is now closed to the public. Council is reqeusting that you raise issues via phone or internet. When making payments, we invite you to make use of online and self-serve transactions. Alternatively, credit card payments can be processed over the phone by calling 5559 4800.

DHHS has a suite of translated resources available for people from culturally and linguistically diverse backgrounds.

SBS provides news and information about COVID-19 (coronavirus) in 63 languages.

Current status of Warrnambool City Council sites and services

Site/service

Date and time information is current: May 18, 9am.

Information subject to change depending on advice from the Department of Health and Human Services.

Services not listed are operating as normal until further notice.

AquaZone

Closed to the public from Sunday March 22.
Airport  Terminal building closed.

Archie Graham Community Centre

Closed to the public.

For general enquiries about Council’s Ageing and Disability services including
- My Aged Care
- Regional Assessment Service
- Archie Graham programs and services
Phone: 5559 4920
Email: agccustserv [at] warrnambool [dot] vic [dot] gov [dot] au

Home Support Services will continue to be provided including:
- Meals on Wheels
- Personal Care
- Domestic Assistance
- Respite Care

For enquiries about these services, phone: 5559 4801

Beaches Lady Bay and the Promenade remain open however social distancing regulations apply. The Department of Environment, Land, Water and Planning has advised that Victoria Police will monitor beaches and be issuing on-the-spot fines for individuals who break social distancing rules.
Boat ramps and jetties Progressively re-opening from May 13.
BMX Track Closed
Childcare Still operating. 

Civic Centre

Closed to the public.

Residents can resolve issues via phone or internet.

Tel: 5559 4800.

Email: contact [at] warrnambool [dot] vic [dot] gov [dot] au

Lodge an online request: www.warrnambool.vic.gov.au/lodge-request

Community playgroups/simply singing/ holiday program   Postponed until further notice.
Council meetings The April 6 open meeting has been cancelled to reduce the risk of spreading COVID-19. 

Early Childhood Services

Kindergartens and childcare centres are open for now.

Childcare services are operating but there will be no excursions.

Events

Welcomes for Deakin University medical and international students cancelled. Tourism industry conference cancelled. TEDxWarrnambool postponed.

Environmental Health Services Still operating.
Family Services Still operating.
Fines and infringements

Those who have been fined or issued with an infringement ticket can apply to defer the payment. Applications are assessed against Council's hardship provisions. Click here to apply.

Flagstaff Hill/ Visitor Information Centre

Closed to the public from 5pm, March 20. Visitor inquiries by telephone and online only.

Gymnastics Centre

Closed to the public.

Immunisation service Still operating.
Kindergartens Operating until March 28.

Library

Closed until Further Notice. 

All items currently on loan will be automatically renewed until such time as the library re-opens to the public. Items can also be returned through the Library returns chute which is now open 24/7.

Library staff are now offering a collection service from the Library Foyer. Staff will telephone to organise a dedicated collection time for reserved items, or members can telephone to make a request

Staff are still available to take your call on 5559 4990.

Fines will be waived for all library materials returned until further notice

For further information: www.crlc.vic.gov.au

Lighthouse Theatre

All performances have been suspended until 30th April, in line with the restrictions on mass gatherings.
Patrons should visit the Lighthouse Theatre website for the latest status of all upcoming performances and events. Where possible, events will be rescheduled. In accordance with the Ticketing Code of Practice, refunds will be made where a performance is cancelled.
The Box Office remains closed to in-person transactions, however is available via the phone (5559 4999) during our regular box office hours.

L2P program Closed.
Maternal Child Health Still operating, but consultations will be conducted over the phone. The Maternal and Child Nurse will call you at the time of your appointment.

Meals on Wheels,

Home and Community Care Services

Domestic assistance - still operating.

Personal care - still operating.

Respite and care support - still operating but without excursions.

Home maintenance - mowing and pruning still operating, limited home modification work (eg building ramps, installing rails).

Meals on wheels - still operating.

Social support groups - not operating.

Outdoor spaces Barbecues, dog park, skate park and playgrounds closed.
Parking Free parking in the city centre until at least June 30. Time limits still apply.

Parks and Gardens

Normal maintenance schedule.

Pet registration Pet owners can apply to defer this payment. Applications are assessed against Council's hardship provisions. Click here to apply.
Rates Ratepayers can apply for rate deferrals. Applications are assessed against Council's hardship provisions. Click here to apply.

Saleyards (SWVLX)

Weekly sales and monthly store sales to continue while adhering to physical distancing and other rules. Please only attend if absolutely necessary and as long as your attendance in not in breach of physical distancing rules or any other advice from the Department of Health and Human Services.

Surfside Holiday Park

Powered and unpowered campsites Surfside Holiday Park will be closed from 5pm Wednesday, March 25.

Surfside cabins will be made available on compassionate grounds and for people who require accommodation as they transit home.

 

Toilets

All public toilets are being progressively re-opened from May 13.

 

Vacation Care Vacation Care will proceed at this point from Monday March 30 for parents/guardians working in essential services. Numbers are strictly limited and a modified program will be provided to children to ensure social distancing is maintained as much as practicable. Additional hygiene measures will be in place throughout.

Warrnambool Art Gallery

Closed until further notice.

Warrnambool Stadium

No sporting competitions are taking place.

Waste Collection

Operating as normal.

West Warrnambool Neighbourhood House

Closed until further notice.
If you live in the West Warrnambool or Dennington area, West Warrnambool Neighbourhood House is providing an outreach service together with Lifeline and Warrnambool District Foodshare. For items such as food hampers, toiletries, blankets, warm clothes, books, puzzles, games and DVDs contact Jill on 0418 944 276 or jbourke [at] warrnambool [dot] vic [dot] gov [dot] au.

Youth Services

Youth Achiever Awards will be conducted online. Further details to come.

Engage with Warrnambool

Council Enterprises

Council runs and manages a number of Enterprises for the benefit of our residents and visitors.
Explore everything that Warrnambool has to offer below.

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